Support
Usually answered within one working dayThe fastest way to reach a person is email:
Include your Android version, the app you were writing in, and, for billing questions, the Google Play order number.
Fix isn't in my selection menu
Some apps cache the selection menu until they restart. Force-stop the app you're writing in (Settings → Apps → the app → Force stop), open it again, and select the text once more. If the app hides the menu entirely, as LinkedIn comments and X do, use the Fix bar instead.
The Fix bar disappeared
Android system updates sometimes disable third-party keyboards. Re-enable it in Settings → System → Keyboard → On-screen keyboards, turn on Sendable Fix bar, and confirm the warning. The Fix bar has no keys and reads a field only when you tap Fix.
I paid but I'm still on Free
Sign in inside the app with the same Google or email account you used when you paid; the plan follows the account, not the phone. If it still shows Free, email us the Google Play order number (from your Play receipt) and we will attach the plan to your account.